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This Privacy policy sets out how Chambers Franklyn Strata Management (CFSM) collects, uses and keeps secure personal information collected pursuant to the Privacy Act 1988 (Cth) and the National Privacy Principals as set out in that Act.

Personal Information Collected
The kind of information CFSM collects includes (but is not limited to) name, address, contact details phone fax email etc. details of mortgagees, tenants and other occupiers of your property, bank details, financial information.

How is the information Collected
CFSM generally only collect the necessary information from you however we may also collect information from third parties, this may include (but not be limited to):

  • Settlement Agents
  • Real Estate Agents
  • DOLA

What is the information used for
CFSM may use information collected from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

CFSM generally uses personal information for:

  • Management of the Strata Companies affairs
  • Compliance with legislative & regulatory requirements
  • Provide you with services you have requested

Security of information
CFSM will take all reasonable steps to ensure your personal information is protected from modification, misuse, disclosure, loss and unauthorised access. CFSM protects this information in various ways including password access, secure disposal of documents and by other means.

CFSM Website - Cookies and session information
Cookies are pieces of information that a site sends to your computer's hard disk when you access information on that site. Each time you use your computer to access the same site, the information that was previously received is sent back to the site by your browser. Cookies do not identify individual users. However, when you visit the CFSM site, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings.

Access to information held
You are entitled to access personal information CFSM holds about you in accordance with the Privacy Act. Any such requests must be in writing stating the information sought.

CFSM will take steps to provide this information to you within 14 days of receipt of the relevant request. For more complicated requests we will endeavour to provide the information sought within 30 days. CFSM will promptly take steps to ensure that any corrections to your personal information are made upon written notification of the same by you.