What is a strata emergency maintenance?
An emergency is generally an occurrence or incident that immediately compromises the safety and wellbeing of a resident or visitor at the property or puts your property at risk of significant damage or additional damage if not addressed immediately.
When there is an imminent threat of Danger call 000 immediately.
In the event of severe storm damage contact the State Emergency Services on 13 25 00
After hours
If a maintenance issue happens after-hours but can wait until the following business day to be attended to, it should not be treated as an after-hours strata emergency.
Note that Owners may be liable for any after-hours call-out fees and extra costs if an after-hours service call is arranged for a non-emergency situation.
The Chambers Franklyn after hours message service number is: 0422 844 158 Please note This is not a 24 hr service.
If there is no response within one hour please contact one of our specialist service providers tradesperson from the lists below and email your strata manager the next business day to provide details about the issue and the action you have taken.
Who pays for the cost of a call out.
Some contractors will invoice the Strata Company directly depending on the work required. However, it may be requested that the owners (or their tenants) pays for work. Owners may seek reimbursement from the Strata Company.
Your Strata company reserves the right to refuse payment of after-hours invoices if they are considered to be non-urgent or if the cost of the service is deemed to be the lot owner’s responsibility, the invoice will be on-charged to them.
Please use the following guidelines before calling the After-Hours service number, and please use the trades listed below.
Residents that are renting or visiting a property, you need to contact your property manager as we are unfortunately not authourised to liaise or take instruction from tenants or guests.
In case of a power outage affecting multiple units in the complex, please contact Western Power initially to check if there is an outage in the area.
If it is a Synergy or Western Power outage, please do not call in a tradesperson.
Should Synergy or Western Power indicate that there are no faults in your area; check your electrical meter box for tripped RCD switches and/or blown fuses.
If you cannot find the RCD’s or fuses, or cannot access the electrical meter box, or cannot reset the RCD’s or fuses, contact any one of the following tradesmen for after-hours attendance:
Please be advised that the resetting of tripped RCD’S and fuses are an owners expense
Please email us to notify us of the issue and the action you have taken.
In the event of a supply outage (no water) check with a neighbour first to determine if the outage is just your unit or if your whole strata scheme is affected.
If it is a Water Corporation outage, please do not call in a tradesperson.
Should the Water Corporation indicate that there are no faults in your area; check your water meter, and ensure it is turned on.
If you cannot find your water meter, cannot access your water meter, or discover an obvious water leak contact any one of the following tradesmen for after-hours attendance:
Please email us to notify us of the issue and the action you have taken.
NOISE COMPLAINTS
Whilst this can be frustrating, partying and noise complaints are not considered an emergency. Please put all noise complaints in writing to your strata manager
You can report noise disturbances to Police on 131 444, or contact the Local Government Ranger for further information and advise.
THEFT, GRAFFITI & VANDALISM
Please contact the Police on 131 444 and notify your management team or e-mail strata@chambersfranklyn.com.au
Please report to Police on 131 444.
LOST and MISSING KEYS
If you have lost your key to your apartment, we do not hold individual apartment keys or have access to keys or devises to the main entrance foyer or gates. You will need to contact a locksmith and if you're renting, please contact your Property Manager.
NO INTERNET OR TV RECEPTION
Contact your Internet Provider and check the NBN website. For poor TV reception, please contact us within business hours.
WASHING MACHINES
Whilst we acknowledge that machines can eat your money most are contracted to specialist companies and their contact details are located n the laundry
LEAKING or DRIPPING TAPS
Please contact your plumber if you cannot isolate the tap or water.
Elevator emergencies include people being stuck in a lift, when none of the elevators in the building are operational, or when there is a hazard within the lift that could compromise the safety of the residents.
NEVER use the elevator in the event of a fire or emergency.
If someone is trapped in a lift, please push the emergency Call Button inside the lift to be put straight through to the lift company.
Keys dropped down the lift.
This is not a strata expense, and you are responsible for the call-out to retrieve lost items.
First Class Lifts: 0403 620 210 (pricing case by case basis – Midnight to 5 am $350 flat fee)
Any broken glass that compromises the security of the building or the safety of the residents should be reported to Chambers Franklyn.
Commercial lots requiring security and their property guarded need to make these arrangements.
For other issues e.g. cracked glass and issues with jamming windows and glass doors, please contact us during business hours.
Remove yourself and other residents from danger as a priority.
Fire and flood emergencies, URGENTLY call 000 before calling Chambers Franklyn.
In the event of severe storm damage contact the State Emergency Services on 13 25 00
Roofers and builders are unable to access wet, damaged, or unsafe areas.
We need to notify the Insurance company when these events occur and unfortunately, this may cause delays in rectification of the damage whilst they assess the damage.
All insurance providers have an emergency number please reference your strata scheme address and policy number.
Emergency Flooding
General Repairs
Check with another resident to ensure you don’t have a flat battery in your remote control or have a faulty swipe card. If nobody’s remotes or swipe cards are working, switch the vehicle gate into manual override and set the gate in the open position. Report the fault to your strata manager on the next business day. If the vehicle gate is damaged and cannot be opened contact the gate contractor.
Remote control & Proximity card faults
If a battery change does not restore your faulty remote, complete the device order form and send it to your strata manager on the next business day for a replacement. Fees apply.Locked out & Lost Keys
Chambers Franklyn Strata Management does not hold keys to the doors of any unit, apartment, office, or warehouse. You will need to arrange a locksmith at your own expense to open your door if you are accidentally locked out or if you have lost your keys.
Plumber
Electrician
Glass Repairs
General Repairs
Keys down lift
Vehicle Gates & Auto Doors
Lifts
Emergency Flooding
Emergency Services
